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Configure how SMS notifications send and what goes into the payload.

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Delivery preferences

  • Notify for unread messages only (default: on). When enabled, send only if the conversation has unread messages.
  • Wait time before sending the next notification (per conversation, minutes): default 120; min 1; max 1440.
  • Maximum SMSes per day: default 20.
  • Maximum SMSes per conversation per day: default 2.
  • Override: when enabled, end users can change these settings in clients that expose preferences.

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SMS payload message options

All toggles default to off; enable per your privacy/performance needs.
  • Include entire message object in payload
  • Include message metadata in payload
  • Include sender’s metadata in payload
  • Include receiver’s metadata in payload
Keep SMS payloads concise to avoid exceeding downstream provider limits.