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Why use CometChat SMS notifications

SMS is the fastest fallback when users miss push: if a message stays unread beyond your wait window, CometChat can send a concise text that points the user back to the conversation.

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How it works

  • Trigger: Fires only when a chat message remains unread past your configured wait window.
  • Templates: Keep payloads lightweight (sender, short snippet, optional deep link) and manage them in Templates & Sounds.
  • Preferences/DND: Honors user/channel mutes, global DND, and quiet hours before sending.
  • Providers: Wire your SMS credentials (or custom provider) in the dashboard; CometChat handles routing and retries.
  • Recipients: Supply verified phone numbers via API and honor opt-in/opt-out rules for your region.
  • Observability: Use logs to confirm sends and troubleshoot delivery.

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Key capabilities

  • Lightweight unread-based SMS nudges for 1:1 and group chats.
  • Template variables for sender and message preview; optional deep links to reopen the chat.
  • Quiet hours, mutes, and DND enforcement to avoid spam.
  • Works alongside push/email as a layered fallback.

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Before you integrate

  1. Add/connect your SMS provider in the dashboard (or set up a custom provider).
  2. Create SMS templates for unread-message alerts; keep them short and compliant.
  3. Define the unread wait window and quiet hours; confirm preference behavior for your app.