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Why use CometChat email notifications

Email acts as a safety net when users miss push: if a message stays unread past your wait window, CometChat can send a branded email that pulls them back to the conversation.

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How it works

  • Trigger: Only fires when a chat message remains unread beyond the wait window you configure.
  • Templates: Customize subject/body (sender name, snippet, deep link) per message type; manage in Templates & Sounds.
  • Preferences/DND: Honors user/channel mutes, global DND, and quiet hours before sending.
  • Scheduling + timezones: Respect quiet hours and deliver in the recipient’s local timezone.
  • Preferences: Honors per-user/per-conversation mutes before sending.
  • Observability: Use logs to verify sends and diagnose drops.

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Key capabilities

  • Unread-based digests/transactional emails for 1:1 and group chats.
  • Per-template customization with dynamic variables for sender, preview text, and links.
  • Mute/quiet hours enforcement to avoid fatigue.
  • Works alongside push/SMS as layered fallbacks.